Every operator we met had the same story: a truck goes in for an annual, comes out with an invoice nobody agreed to, and the yellow sticker still isn't in the cab. Downtime is expensive enough without the guessing.
So we built the shop around the opposite habit. Inspect first. Photograph the defect. Put the parts and hours in writing, split into what has to happen now and what can wait a cycle. Then let the customer decide.
Seven years later that is still the whole method. It is also why most of our work comes from fleets that started with one truck as a test.
The year we opened at Dixie Rd with two bays, four scan tools, and a rule that nothing gets repaired before it gets quoted.
Itemized, in writing, with the must-do and can-wait separated. Scope changes get a phone call, not a line item.
Four OEM scan platforms on the bench. We trace the fault to the harness before anyone orders a part.
Every visit logged and filed. When a CVOR review or customer audit lands, the history is already assembled.
Program fleets see the same technicians visit after visit. They know your trucks and what you last deferred.
Truck and trailer parking on site, diagnostics bench in the bay, and the scan tools to cover Cummins, Detroit, Cat and multi-brand work.
Most of our fleet customers started with a single unit and a next-week annual. That is a fine way to judge a shop.